The Seychelles Revenue Commission (SRC) has today introduced a dedicated email address and hotline service to provide taxpayers the opportunity to share their feedback and concerns directly to the Commission.
The email complaints@src.gov.sc and hotline number 2823025 now active, is available on weekdays from 8am to 4pm, whilst during the weekends, taxpayers are welcomed to lodge any immediate feedback using the same hotline WhatsApp number of 2823025.
Speaking about the importance of having such channel, Ms. Sheryl Barra, Director Taxpayers Education and Service Delivery said: “At SRC, part of our goal is to always improve our service delivery and one approach identified was to provide taxpayers a dedicated avenue to share their feedback.
“Through this initiative we expect taxpayers to share their feedback on service received when they interacted with our officers, the time taken for a service to be rendered, availability of resources when requested, relevance of information and timeframe of service provided amongst others.
“By identifying areas requiring improvement and having the right mitigation plan in place, the SRC will further raise its level of customer service provided to taxpayers and the Seychellois community at large.“
The SRC encourages the public to use the dedicated channel to share their feedback, concerns and complaints moving forward to enable the Commission to address any issues as appropriate.